Voice / PBX
Multi-tenant voice built for provider operations.
Thirdlane combines business calling, routing, voicemail, recording, conferencing, trunks, and device provisioning in one centrally administered platform. Each customer retains separate configuration and delegated administration without requiring a separate PBX instance.
Core voice capabilities
Providers can apply common operating standards while retaining the routing, numbering, and device choices required by each customer.
Tenant-aware call control
Maintain customer-specific extensions, numbers, dial plans, voicemail, routing, and administrative access.
IVR and inbound routing
Build multi-level menus, schedules, announcements, routing conditions, hunt groups, and fallback destinations.
Trunks and outbound routing
Configure multiple trunks, least-cost routing, dialing permissions, number normalization, and route failover.
Voicemail and recording
Provide voicemail-to-email with on-demand or policy-based recording and configurable retention.
Conferencing and paging
Support scheduled and on-demand conferences together with paging and intercom workflows.
Phones and provisioning
Generate device configuration for supported phone models and manage templates, firmware, and provisioning transport.
Built to integrate
Documented REST APIs, outbound webhooks, AMI/AGI, and call-detail data support provisioning, reporting, billing, and customer-specific workflows. CRM and helpdesk integrations add contact lookup, click-to-call, screen pop, and call logging where supported.
Review your voice requirements with us.
Walk through call routing, IVR, recording, and trunking on a tenant model that fits your scale.