For Enterprise IT
A dedicated communications environment delivered through your provider.
Thirdlane supports enterprise deployments that require a separate voice, unified communications, and contact-center environment. An MSP or integrator delivers the solution and adapts it to the organization’s infrastructure, integration, security, and operating requirements.
How an enterprise deployment is delivered
Thirdlane provides the platform through MSPs and systems integrators rather than selling communications service directly to the enterprise.
1. Define the operating requirements
Document locations, users, peak concurrent calls, integrations, security controls, resilience, data location, and migration scope.
2. Select the delivering provider
An MSP or integrator designs and implements the deployment and remains the organization’s commercial and first-line support contact.
3. Escalate platform issues through the provider
Thirdlane supports the provider’s authorized administrators and engineers when an issue requires platform-level assistance.
Capabilities available in a dedicated deployment
A separate environment gives the delivering provider more control over infrastructure placement, integration, maintenance, and service-continuity design.
A separate infrastructure boundary
Run the communications stack on infrastructure and databases not shared with unrelated organizations.
Control over deployment location
Deploy on premises, in a private cloud, or in an environment operated by the delivering provider.
Integration with existing systems
Connect supported identity, CRM, storage, provisioning, monitoring, and operational systems.
Controls for regulated environments
Use role-based administration, audit trails, retention controls, TLS signaling, and configured SRTP media.
One communications lifecycle
Maintain PBX, contact center, UC applications, mobile access, and conferencing through one release process.
Recovery matched to requirements
Choose a continuously updated standby server or a two-server high-availability cluster.
Scope a dedicated enterprise deployment.
Provide the organization’s locations, user count, peak concurrent calls, required integrations, infrastructure constraints, resilience objectives, and migration requirements.