For UCaaS Providers
Build and modernize your UCaaS platform.
Thirdlane provides a migration path for providers whose existing UCaaS stack has become fragmented, difficult to operate, or restrictive. The platform changes without requiring you to give up your brand, customer base, carrier relationships, or commercial model.
Capabilities for service-provider operations
The platform separates customer administration, call-processing capacity, and service continuity so each can evolve according to operational demand.
Consolidate the service stack
Run voice, UC, CRM, administration, and licensed contact center through one platform and release cycle.
Centralize multi-tenant operations
Manage customers, locations, users, numbering, routing, devices, applications, and policies centrally.
Scale call processing independently
Add telephony workers as concurrent call demand grows without replacing the management layer.
Choose the continuity model
Use a continuously updated standby server or a two-server high-availability cluster.
Control carriers and routing
Retain your carrier relationships, numbering resources, routing policies, and service locations.
Connect operational systems
Integrate provisioning, billing, CRM, and monitoring through APIs, call data, AMI/AGI, and event hooks.
Preserve the business while replacing the underlying system.
A platform migration should improve operations without imposing a new commercial relationship or a disruptive cutover on every customer.
Commercial continuity
Retain your brand, customer contracts, pricing, carrier relationships, and support organization while the underlying platform changes.
Phased migration planning
Organize migration around customer groups, service regions, technical dependencies, or contract milestones rather than requiring one all-at-once cutover.
Operational responsibility
Run the platform on infrastructure your team controls or evaluate a deployment in which Thirdlane operates the underlying platform.
Plan a platform evaluation or migration.
Review the current architecture, tenant and extension counts, peak concurrent calls, integrations, resilience requirements, and practical migration sequence.