Departments

Departments are simple organizational labels - Sales, Support, Accounting - that you can attach to User Extensions, Voice Menus, Hunt Groups, and Queues. They do not change how calls are routed; their job is to keep a large configuration tidy, so you can group and filter related objects and see at a glance which team each one belongs to. Define your departments here first, then assign them on the individual object screens.

Create/Edit Department

Name. Department name.

Best practices

• Set up your departments before creating many extensions and queues, so you can assign them as you go instead of tagging everything afterwards.
• Keep the list short and stable - departments are most useful as a small, well-understood set of labels rather than a sprawling org chart.

Related documentation

• User Extensions - assign a department to a user.
• Hunt Groups and Queues - group call-handling objects by department.