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Thirdlane

Call Forwarding

Call Forwarding

Call Forwarding makes sure you never miss an important call by sending your incoming calls to another destination - your mobile, a home office, a colleague, or voicemail - based on rules you set. Combined with Find Me / Follow Me, it can ring several of your numbers at once or in sequence, so a caller reaches you wherever you are. This screen lets you define those rules and enable or disable them as needed.

Note that you can enter the information you use frequently (for example a list of numbers for Find Me / Follow Me) and then “Enable” or “Disable” it as needed.

Voicemail. Specify whether incoming calls should be forwarded to voice mail and how long your phone is going to ring before the caller is sent to voice mail.

Call Forwarding Always. Allows you to forward all your incoming calls to a different phone number, such as your home office or cell phone. Note that if Call Forwarding Always is enabled it will take precedence over Find Me / Follow Me.

You can also specify a time range (created by an administrator) to limit when the Call Forwarding Always will be in effect.

You can also set the phone number to forward by dialing feature codes. *72 – Activation *73 - Deactivation

Call Forwarding on Busy. Allows you to forward all your incoming calls to a different phone number if your phone is currently busy. Use this when you would rather have a co-worker receive the call instead of the caller being sent to your voice messaging box.

You can also specify a time range (created by an administrator) to limit when the Call Forwarding on Busy will be in effect.

You can also set the phone number to forward by dialing feature codes. *90 – Activation *91 - Deactivation

Find Me / Follow Me

Find Me / Follow Me allows you to forward your incoming calls to different phone numbers.

You can specify up to 5 phone numbers which can be either dialed at the same time or sequentially.

You can specify whether the phone associated with your extension will be called or not, and whether the numbers will be called simultaneously or one after another.

You can enable Find Me /Follow Me for all callers or that calls only from certain callers be forwarded and enter caller ids of these callers. You can also specify a time range (created by an administrator) to limit when the Find Me / Follow Me will be in effect.

You can also set one phone number to forward by dialing feature codes. *92 – Activation *93 – Deactivation

Best practices

  • Use Find Me / Follow Me to ring multiple devices (desk phone plus mobile) instead of Call Forwarding Always when you still want your desk phone to ring - remember that Always takes precedence over Find Me / Follow Me.
  • Add a time range so forwarding only applies during the hours you intend (for example, to your mobile after business hours) and calls follow normal handling the rest of the time.
  • Keep voicemail as a safety net. Set a reasonable ring time before voicemail so unanswered forwarded calls still land somewhere instead of ringing endlessly.
  • Learn the feature codes (*72/*73 for Always, *90/*91 on Busy, *92/*93 for Find Me / Follow Me) so you can toggle forwarding from any phone when you are away from the Portal.