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Thirdlane

Thirdlane Connect

Thirdlane Connect is a unified communications and team collaboration application - a private alternative to tools like Slack or Microsoft Teams, but with a full business phone system built in. It brings messaging, voice calls, video meetings, screen sharing, file sharing, and CRM integration into one app, so users can chat, call, and escalate to a meeting without switching tools or exposing their personal mobile number.

For complete end-user documentation (web, desktop, and mobile feature notes), see the Thirdlane Connect User Guide.

Thirdlane Connect is available as a web application, as a desktop app for Windows and Mac, and as a mobile app for iOS and Android. To log in, use your user name and password (the same as for the User Portal) — this information is included in the Welcome Email.

With Thirdlane Connect you can:

  • Send and receive secure messages in direct and group conversations

  • Receive messages from various applications via Slack compatible webhooks

  • Manage personal contacts

  • Escalate conversations as needed - from chat, to voice, to meetings

  • Setup and manage conferences

  • Create and use private and public channels for team communication

  • Log in using Google or Office 365 accounts

  • Access Google and Office 365 contacts

  • Use click-to-call and get screen pops in Salesforce and other CRMs

  • Share status and presence with your team

  • Share files

  • Share screen

  • Access and manage your voicemail

  • Manage call recording, listen to recorded calls

  • Manage call forwarding, screening and blocking

  • Move calls between mobile Thirdlane Connect and your desk phone

  • Call from mobile phone using office extension, keeping mobile number private

  • Save international and long distance charges by making calls from mobile device via Thirdlane phone system

  • Take full advantage of the advanced business phone system functionality

  • Send faxes from anywhere, even mobile phone

Desktop versions of Thirdlane Connect are distributed with the Thirdlane Platform and can be downloaded and installed using browser based Thirdlane Connect, while mobile versions are available on Google Play and App Store.

Best practices

  • Install the desktop or mobile app for the best experience. The native apps add system-tray presence, notifications, and reliable background call handling that a browser tab cannot match.
  • Use “move call between devices” to start on mobile and continue at your desk (or vice versa) without hanging up.
  • Call through Connect from your mobile to save on long-distance charges and keep your personal number private - the office extension is presented instead.
  • Prefer Connect over the User Portal for daily use - it includes most of the same telephony settings alongside messaging and calling in one place.