Skip to content
Thirdlane

Custom Dashboards

Custom Dashboards allow administrators to create personalized views that display selected metrics and data visualizations. Each dashboard can be configured to show the information most relevant to your operational needs.

Overview

Custom dashboards are user-configured and can combine various data sources and visualization types. They provide a quick overview of system health, call activity, and other key metrics without navigating through multiple screens.

Usage

  • Select a dashboard from the list to view it
  • Dashboards can be customized to display different widgets and data panels
  • Multiple dashboards can be created to serve different monitoring purposes

For system-level resource dashboards, see Grafana Dashboards. For call and contact center analytics, see Organization Analytics.

Best practices

  • Build a dashboard per audience or purpose. A “daily operations” view and a “call center” view keep each dashboard focused instead of cramming every metric onto one screen.
  • Show only the metrics you act on. A dashboard you actually glance at each morning is more useful than an exhaustive one you ignore.